Immediate assistance
Call or text our in-house 24/7 call center for urgent system issues and service coordination.
IN-HOUSE SUPPORT · 24 / 7 / 365
Expert help.
Whenever you need it.
Your home and technology never stand still. Our in-house call center provides direct access to a Dillon support team that understands integrated systems, networks, lighting, audio, video, security, and managed infrastructure. Support is available exclusively to existing registered Dillon Integrated Systems customers.
EXISTING REGISTERED CUSTOMERS ONLYCALL OR TEXT1-844-DIS-2026TECHNICAL SUPPORTSupport@DillonIntegratedSystems.com
Remote support
Secure diagnostics, system recovery, software assistance, and guided troubleshooting when remote access is available.
Managed maintenance
Ongoing monitoring, updates, backups, documentation, optimization, and preventive system care.
Onsite service
Coordinated field service when a system requires hands-on diagnosis, repair, replacement, or recommissioning.
24/7 IN-HOUSE SUPPORT MEMBERSHIP
Support is not an add-on.
It is part of the system.
Dillon Integrated Care memberships give existing registered customers direct access to our in-house support operation, system records, remote-service eligibility, preventive maintenance, and a defined path for urgent assistance after normal business hours.Essentials+
Essential system care
RESIDENTIAL$100 / monthCOMMERCIAL$150 / month
- Custom Dillon Support app
- Automatic updates
- Remote programming eligibility
- Cloud storage for system backup files
- 5% equipment discount
- 24/7 after-hours support eligibility
Priority
Annual system review & maintenance
RESIDENTIAL$200 / monthCOMMERCIAL$300 / month
- Everything in Essentials+
- 10% equipment discount
- Preferred service rates
- Annual system review and maintenance
- 24/7 after-hours support eligibility
ProActive
Twice-yearly system care
RESIDENTIAL$400 / monthCOMMERCIAL$600 / month
- Everything in Priority
- Twice-yearly system review and maintenance
- Priority scheduling
- Proactive system-care coordination
- 24/7 after-hours support eligibility
Signature
Quarterly system care
RESIDENTIAL$800 / monthCOMMERCIAL$1,200 / month
- Everything in ProActive
- Quarterly system review and maintenance
- Priority scheduling
- Highest-touch ongoing system care
- 24/7 after-hours support eligibility
DILLON INTEGRATED CARE
Residential support plans
| Service | Non-member | Essentials+ | Priority | ProActive | Signature |
|---|---|---|---|---|---|
| Monthly Membership | $0 / month | $100 / month | $200 / month | $400 / month | $800 / month |
| Custom Support App | No | Yes | Yes | Yes | Yes |
| System Monitoring | No | No | No | Yes | Yes |
| System Review | No | No | Annual | Bi-Annual | Quarterly |
| Included Maintenance | No | No | Annual | Bi-Annual | Quarterly |
| Priority Scheduling | No | No | Yes | Yes | Yes |
| Business-Hour Rate | $200/hr | $200/hr | $150/hr | $150/hr | $150/hr |
| After-Hours Rate | $400/hr | $400/hr | $300/hr | $300/hr | $300/hr |
| On-site Business Hours | Monday–Thursday, 9am–5pm | Monday–Thursday, 9am–5pm | Monday–Thursday, 9am–5pm | Monday–Thursday, 9am–5pm | Monday–Thursday, 9am–5pm |
| 24/7 Remote Support & Initial-Response Target | No | 1 hour | 1 hour | 1 hour | 1 hour |
| Remote Programming Eligible | No | Yes | Yes | Yes | Yes |
| Cloud Storage / Backup Files | No | Included | Included | Included | Included |
| Equipment Discount | No | 5% | 10% | 10% | 10% |
DILLON INTEGRATED CARE
Commercial support plans
| Service | Non-member | Essentials+ | Priority | ProActive | Signature |
|---|---|---|---|---|---|
| Monthly Membership | $0 / month | $150 / month | $300 / month | $600 / month | $1,200 / month |
| Custom Support App | No | Yes | Yes | Yes | Yes |
| System Monitoring | No | No | No | Yes | Yes |
| System Review | No | No | Annual | Bi-Annual | Quarterly |
| Included Maintenance | No | No | Annual | Bi-Annual | Quarterly |
| Priority Scheduling | No | No | Yes | Yes | Yes |
| Business-Hour Rate | $225/hr | $225/hr | $175/hr | $175/hr | $175/hr |
| After-Hours Rate | $450/hr | $450/hr | $325/hr | $325/hr | $325/hr |
| On-site Business Hours | Monday–Thursday, 9am–5pm | Monday–Thursday, 9am–5pm | Monday–Thursday, 9am–5pm | Monday–Thursday, 9am–5pm | Monday–Thursday, 9am–5pm |
| 24/7 Remote Support & Initial-Response Target | No | 1 hour | 1 hour | 1 hour | 1 hour |
| Remote Programming Eligible | No | Yes | Yes | Yes | Yes |
| Cloud Storage / Backup Files | No | Included | Included | Included | Included |
| Equipment Discount | No | 5% | 10% | 10% | 10% |
Membership services, response targets, remote-access capabilities, covered systems, labor, travel, and equipment benefits are governed by the customer's executed support agreement. After-hours support is for active, registered Dillon Integrated Systems customers. The one-hour target applies to acknowledgment and initial response—not guaranteed resolution. Onsite service is normally scheduled Monday through Thursday, 9:00 a.m.–5:00 p.m.
OPERATING HOURS
Access to the right team, at the right time.
| Sales & Administration | Monday–Friday, 9:00 AM–5:00 PM |
|---|---|
| Operations | Monday–Thursday, 9:00 AM–5:00 PM |
| Remote Support | 24/7/365 for existing registered customers |
| Emergency After-Hours Operations | Available as needed |
CONTACT DILLON
The right team,
without the runaround.
CLIENT PORTAL